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Chapter One Journal — Terms of Service

Last updated: 1 June 2026 · Effective: 1 June 2026

These Terms are an agreement between you and Heirloom Journal Ltd ("we", "us"). By creating an account or using the Chapter One app ("the App"), you accept these Terms.

1. Who we are

Heirloom Journal Ltd, registered in England and Wales (Company number 16846431). Registered office: 86-90 Paul Street, London, EC2A 4NE, United Kingdom. Contact: dear@chapteronejournal.app.

2. Your account

You sign in with Apple ID. You're responsible for keeping your Apple ID secure.

You must be at least 13 years old (or the minimum age of digital consent in your country, whichever is higher) and able to form a binding contract under the laws of your country. The App is intended for use by adults, and most users will be 18 or older. If you are under 18, you confirm that a parent or legal guardian has reviewed and consented to these Terms on your behalf and will supervise your use of the App. Parents and guardians are responsible for any use of the App by minors using their account.

3. Your content

Your journal entries — text, photos, audio — belong to you. You retain all rights. We do not claim ownership and we do not have access to your entries; they live on your device and sync through your own iCloud.

You are responsible for what you create. Don't use the App to store content that is illegal, infringes others' rights, or violates anyone's privacy.

If you provide information about another person — for example, your child's name, date of birth, or gender during onboarding — you confirm you have the authority to do so (as a parent, legal guardian, or otherwise) and that the information you provide is accurate. You are responsible for keeping it up to date and for removing it when no longer appropriate.

When you use the transcription feature, audio is sent to OpenAI for transcription — see our Privacy Policy for details.

4. Subscriptions and payment

The App offers paid plans through the Apple App Store. Current plans, prices, and any trials or promotional offers are shown in the App at the point of purchase and on the App Store listing. Plans may include a monthly subscription, an annual subscription, and a one-time lifetime purchase.

Auto-renewal. Recurring subscriptions automatically renew at the end of each billing period at the then-current price unless cancelled at least 24 hours before the renewal date. Payment is charged to your Apple ID account on confirmation of purchase and at the start of each renewal period.

Cancellation. You can cancel anytime in your Apple ID Subscription settings. Cancellation takes effect at the end of the current billing period; you keep access until then.

Refunds. Refunds for App Store purchases are handled by Apple under the Apple Media Services Terms.

Free trials and promotional offers. Where offered, a free trial converts to a paid subscription automatically at the end of the trial unless you cancel before it ends. Promotional offers (introductory pricing, offer codes, etc.) are subject to the terms shown at the point of purchase.

Price changes. We may change prices for new subscriptions and renewals. Existing subscribers will be notified in advance of any change affecting their renewal price, in accordance with App Store rules. Continued auto-renewal after the change takes effect means you accept the new price; you can cancel at any time before renewal.

Lifetime purchase. A "lifetime" purchase grants access to the App's then-available features for as long as the App is offered through the App Store. It does not guarantee perpetual operation of the App or any specific feature.

5. Acceptable use

You agree not to use the App to:

We may suspend or terminate accounts that breach these Terms.

6. Intellectual property

The App itself — design, code, branding, content we create — is owned by Heirloom Journal Ltd and protected by intellectual property law. You receive a personal, non-transferable, non-exclusive licence to use the App as intended.

7. Third-party services

The App relies on third-party services (Apple, OpenAI, Adapty, PostHog, Loops). Their terms apply to your use of those services. We are not responsible for their conduct.

8. App availability and updates

We may release updates to the App and may, over time, stop supporting older versions of the App or older operating systems. You should install updates when offered; if you choose not to, parts of the App may stop functioning. We may also choose to discontinue the App or specific features, in which case we will provide reasonable notice where possible.

9. Disclaimer

The App is provided "as is" and "as available". To the maximum extent permitted by law, we make no warranties — express or implied — about reliability, accuracy, or fitness for a particular purpose.

The App relies on Apple's iCloud for sync and storage. We can't guarantee against data loss caused by Apple's services or your device. We strongly recommend keeping a personal backup of irreplaceable content.

10. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from your use of the App is limited to the greater of (a) the amount you paid us in the 12 months before the claim, or (b) £50.

We are not liable for indirect, incidental, consequential, special, or punitive damages, or for loss of data, profits, or content.

Nothing in these Terms limits liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be limited or excluded by law. Nothing in these Terms affects your statutory rights as a consumer that cannot be waived under applicable law.

11. Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold us harmless from any claims, damages, losses, or reasonable legal fees arising out of (a) your breach of these Terms, (b) your misuse of the App, or (c) your violation of any law or third-party right. This does not apply to claims caused by our own negligence, breach of these Terms, or violation of applicable law.

12. Termination

You can stop using the App and delete your account at any time. We may suspend or terminate your access if you breach these Terms or if we discontinue the service.

Where a breach is capable of being remedied, we will give you written notice and a reasonable period (usually 14 days) to fix it before terminating. For serious breaches — including illegal activity, infringement of third-party rights, or conduct that could harm us or other users — we may suspend or terminate access immediately.

On termination, your subscription ends at the close of the current billing period; your journal content remains in your iCloud unless you delete it.

13. Changes

We may update these Terms. Material changes will be flagged in the App. Continued use after an update means you accept the updated Terms. Previous versions of these Terms are available on request — email dear@chapteronejournal.app.

14. Governing law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer in another country, you may have additional rights under your local law that these Terms do not limit.

15. Severability and entire agreement

If any provision of these Terms is held to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the App, and supersede any prior agreements or understandings on that subject.

16. Contact

Heirloom Journal Ltd
86-90 Paul Street, London, EC2A 4NE, United Kingdom
dear@chapteronejournal.app